Your Legal and Account Rights
Your account remains active as long as it complies with our terms. If your account shows no activity for 12 months, we may place it in inactive status, but your balance is preserved. Log in anytime to reactivate it. Inactive status does not delete your data.
Go to your account Settings, then Account & Payment. You can change your email address immediately. To update your deposit method, add a new DANA, OVO, GoPay or QRIS account in the Payment tab. Your old method remains on file for withdrawal verification.
Report the issue via live chat or email within 14 days of the transaction. Include your account username, transaction date and the amount. We investigate with your payment partner and respond in writing within five business days.
Log into your account, go to History, select the date range and click Export. Your transaction file includes deposits, withdrawals, game rounds and any adjustments. Files are available for the past three years.
Yes. All four payment methods use bank-level encryption and are processed by certified payment partners in Indonesia. Your payment details are never stored on our servers; only the confirmation receipt is kept for your withdrawal verification.
Withdrawals to GoPay and QRIS typically complete within one to two hours. DANA transfers usually arrive within 30 minutes. Bank transfers depend on your bank's processing speed, usually one business day. Check your account History for status.
You can close your account anytime via Settings > Account Closure. We will delete your personal data three years after closure, as required by local law. You can request earlier deletion by emailing our legal team with your account username.
